BMC White Paper: ITIL für KMUs
In diesem Whitepaper (Registrierung erforderlich) gibt BMC fünf Empfehlungen in Bezug auf ITIL für kleine und mittelgrosse Unternehmen (KMU) ab. Ganz uneigennützig (Change, Incident, Problem und Configuration Management sind nur rein zufällig die Bereiche in denen BMC am besten aufgestellt ist) werden dem Leser folgende Dinge ans Herz gelegt:
1. Adopt a phased approach to implementing ITIL in the four core business processes of incident, problem, change and configuration management.
2. If at all possible, implement configuration management during the first phase. This has significant business benefits immediately.
3. Utilize the business process engine in all ITIL processes, but in particular in change management. Automating change approvals, assessments, notifications, escalations and status updates creates an efficiently managed change process, where the negative effects of unplanned and unmanaged changes are virtually eradicated.
4. Spend sufficient time mapping existing and desired IT business processes. This can be a lengthy and timeconsuming task, but the benefits of it can be immense.
5. Remain open to further change.
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