ITIL V3: Integration, nicht Alignment
Interessanter Kurzartikel auf computerweekly.com über das kommende ITIL V3 Refresh.
For years a common theme for consultants, analysts and others has been the need for business-IT alignment, without it ever seeming to be achieved. Maybe one of the reasons is because it is the wrong goal. We should be striving for integration, not alignment.
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