26. August 2006
Neue ITIL White Paper (Return of the Whitepaper Heaven)
Hier wieder mal einige Links zu neuen ITIL Whitepapers:
- Demystifying ITIL: Recommendations for the SMB Market (PDF, Anmeldung erforderlich)
- Taking ITIL Beyond IT Operational Goals (PDF, Anmeldung erforderlich)
- IT Asset Management, ITIL, and the CMDB: Paving the Way for Business Service Management (PDF, Anmeldung erforderlich)
- Service Monitoring and Control (PDF, Anmeldung erforderlich)
- Metrics Matter – Five Essential IT Metrics For Success (PDF, Anmeldung erforderlich)
- Creating A Culture of Change Management (PDF, Anmeldung erforderlich)
