26. August 2006
White Paper Heaven: Neue White Paper
In unregelmässigen Abständen verlinke ich hier neue White Paper (für den Download sind zum Grossteil Registrierungen nötig) zu den Themen ITIL, IT Service Management und verwandten Themen, dieses mal:
- Demystifying ITIL: Recommendations for the SMB Market
- Seven keys to implementing an ITIL framework
- Selecting and Implementing the Right Configuration Management Database (CMBD)
- The Ten Steps in Developing an Effective Performance Management Strategy
- Compliance Management Solutions Buyer’s Guide
- ITSM Webcast Series
- Gartner Analyst Report: “CMDB or Configuration Database: Know the Difference.”
Technorati Tags: ITIL & ITSM White Papers
