Wie ITIL-Prozesse bei BP und Visa zu Einsparungen geführt haben
Auf der Suche nach Argumenten für eine Einführung von ITIL? Diesem Blogeintrag zu Folge haben BP und VISA durch die Einführung von ITIL signifikante Prozess-Verbesserungen und Einsparungen erzielt.
According to Ben Rewis, VP of Global Systems Management at VISA, “’When we decided to go after improvements in our systems monitoring, we realized that having a framework (to define) something like an incident would be very beneficial.’ Results are showing a savings of as much as 75% of the time needed to resolve problems.” According to Len Williamson, Director of Transformations Operations Processes at BP, he credits ITIL processes as follows “Its use has led to a reduction in the number of failure incidents in the trading business and an increase in network uptime from about 97% to more than 99%.” These results are apparently just the tip of the iceberg for BP. According to Williamson, “With the combination of organizational, process, and technology changes and ITIL, we’re looking at 25% cost improvements.”
Technorati Tags: Einsparungen, ITIL, Prozess-Verbesserung, Savings
