26. August 2006
Zitat der Woche
What we finally figured out is that the last thing most organizations need is improved process design. Literally. What they need first are two linked changes. The first is for managers to change their perspective – from managing the work to managing the process that manages the work. The second is a change in culture on the part of all employees, so they think in terms of solving every problem once – that is, figuring out how to do each job the best way possible, then doing it that way every time. Which is to say, instituting a “culture of process” throughout the organization.
Quelle: Dieser Weblogeintrag auf infoworld.com
