Service Request Catalog Best Practices (6-10)
Der Blog Service Catalogs hat eine zehnteilige Serie zu Best Practices rund um den Service Request Catalog gestartet. (Die ersten fünf Best Practices finden sich hier)
Hier die letzten fünf Best Practices:
6. Make it fun! An educated customer self-regulates behavior. (hier komplett lesen)
7. Stuff happens! Make it easy to deal with breakdowns and exceptions. (hier komplett lesen)
8. Let them know how great you are doing! Provide a service dashboard. (hier komplett lesen)
9. Don’t put lipstick on a pig! Take care of the back end integration. (hier komplett lesen)
10. Keep it fresh! Make the Service Catalog easy to update by the service owners. (hier komplett lesen)
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