Standard Operating Procedures (SOP) und Ihre Verbindung zu ITIL & COBIT
Guter Artikel zu SOPs (Standard Operating Procedures), der diese mit ITIL, COBIT und anderen Standards in Verbindung setzt.
In summary, IT, as a service-based organization needs to master the mundane in order to have the flexibility to work with its business units and add value. Mastering the mundane is accomplished by implementing procedures that insure a quality output on a consistent basis. Flexibility and agility is gained by constantly examining your procedures to insure that your operations are purring like a kitten. IT organizations can get a head start on those procedures that help guarantee success by adopting structures and methodologies such as ITIL and COBIT. But smart organizations know that they need to examine these methodologies in order to make them fit within their environment and realities of their organization. Pretending to do otherwise will lead you down the wrong path and make you one of those organizations with disjointed, out-of-touch SOPs that make it harder, not easier to do business.
Was lernen wir daraus?
SOPs sind nicht in Stein gemeißelt, sollten Standards folgen und unterliegen (nicht nur deshalb) auch einem KVP (Kontinuierlichen Verbesserungsprozess).
Ketzerische Frage des Tages: Wann haben Sie das letzte Mal die für Ihren Bereich relevanten SOPs nicht nur einfach verflucht, sondern auch hinsichtlich Standards, Vereinfachung und Erfahrungen aus der Praxis, zu verbessern versucht?
