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	<title>ITIL V3 &#187; SLA / OLA</title>
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		<title>Linktipp: Wie man Service Level Agreements (SLAs) einf&#252;hrt</title>
		<link>http://www.itil-blog.de/2006/08/26/linktipp-wie-man-service-level-agreements-slas-einfhrt/</link>
		<comments>http://www.itil-blog.de/2006/08/26/linktipp-wie-man-service-level-agreements-slas-einfhrt/#comments</comments>
		<pubDate>Sat, 26 Aug 2006 10:29:19 +0000</pubDate>
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				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[Links]]></category>
		<category><![CDATA[SLA / OLA]]></category>
		<category><![CDATA[Service Delivery]]></category>
		<category><![CDATA[Service Level Management]]></category>

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		<description><![CDATA[Mit dem Thema SLA und mit der Einf&#252;hrung von SLAs besch&#228;ftigt sich die Autorin Naomi Karten schon l&#228;nger, was man auf Ihrer informativen Seite  zum Thema nachlesen kann.


Technorati Tags: OLA, Operational Level Agreement, Service Level Agreement, SLA



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		<title>Wie man Probleme mit SLAs und Vertr&#228;gen mit Lieferanten vermeidet</title>
		<link>http://www.itil-blog.de/2006/08/26/wie-man-probleme-mit-slas-und-vertrgen-mit-lieferanten-vermeidet/</link>
		<comments>http://www.itil-blog.de/2006/08/26/wie-man-probleme-mit-slas-und-vertrgen-mit-lieferanten-vermeidet/#comments</comments>
		<pubDate>Sat, 26 Aug 2006 07:10:38 +0000</pubDate>
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				<category><![CDATA[SLA / OLA]]></category>
		<category><![CDATA[Service Level Management]]></category>

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		<description><![CDATA[Dieser lesenswerte Artikel beschreibt wie man Probleme mit SLAs und Vertr&#228;gen in der Kunden-Lieferantenbeziehung vermeidet.
The three most common problems we encounter are:


Lack of a common, well understood Service Level Agreement (SLA)
Contracts that are inappropriate, inconsistent or badly produced
Unmanageable (unmonitorable/unenforceable) contractual performance criteria



Technorati Tags: Service Level Agreement, Service Level Management

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		<title>Artikel &#252;ber SLAs und Service Level Management</title>
		<link>http://www.itil-blog.de/2006/08/26/artikel-ber-slas-und-service-level-management/</link>
		<comments>http://www.itil-blog.de/2006/08/26/artikel-ber-slas-und-service-level-management/#comments</comments>
		<pubDate>Sat, 26 Aug 2006 07:07:59 +0000</pubDate>
		<dc:creator>info</dc:creator>
				<category><![CDATA[ITIL allgemein]]></category>
		<category><![CDATA[SLA / OLA]]></category>
		<category><![CDATA[Service Delivery]]></category>
		<category><![CDATA[Service Level Management]]></category>

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		<description><![CDATA[Ein sehr empfehlenswerter Artikel &#252;ber Service Level Agreements (SLA, OLA, UC) und den zugrunde liegenden ITIL-Prozess Service Level Management, in dem der Weg zu guten SLAs beschrieben wird.
Der Autor spricht mir aus der Seele: Ein Service Level Agreement (optional ein Operational Level Agreement) kann man nicht so auf die schnelle nebenbei erstellen, daf&#252;r muss der [...]]]></description>
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		<title>Die Brennpunkte von SLAs, OLAs und UCs</title>
		<link>http://www.itil-blog.de/2006/08/26/die-brennpunkte-von-slas-olas-und-ucs/</link>
		<comments>http://www.itil-blog.de/2006/08/26/die-brennpunkte-von-slas-olas-und-ucs/#comments</comments>
		<pubDate>Sat, 26 Aug 2006 06:48:33 +0000</pubDate>
		<dc:creator>info</dc:creator>
				<category><![CDATA[ITIL allgemein]]></category>
		<category><![CDATA[SLA / OLA]]></category>
		<category><![CDATA[Service Delivery]]></category>
		<category><![CDATA[Service Level Management]]></category>

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		<description><![CDATA[Dieser Artikel besch&#228;ftigt sich mit den Brennpunkten von Service Level Agreements, Operational Level Agreements und Underpinning Contracts.
HotSpot #1 &#8211; Correctly Defining Your SLA.
HotSpot #2 &#8211; The hidden ‘Overlap’ between OLA’s and Contracts.
Hotspot #3 &#8211; The Control of Technology Enabled Self-Service.



Technorati Tags: OLA, Operational Level Agreement, puppy, Service Level Agreement, SLA



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		<title>Service Level Agreements</title>
		<link>http://www.itil-blog.de/2006/08/26/service-level-agreements/</link>
		<comments>http://www.itil-blog.de/2006/08/26/service-level-agreements/#comments</comments>
		<pubDate>Sat, 26 Aug 2006 06:26:39 +0000</pubDate>
		<dc:creator>info</dc:creator>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[SLA / OLA]]></category>
		<category><![CDATA[Service Delivery]]></category>
		<category><![CDATA[Service Level Management]]></category>

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		<description><![CDATA[Einer der besten Artikel zum Thema SLAs im Netz findet sich hier.


Technorati Tags: Service Level Management, SLA



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		<title>White Paper zu SLA Management</title>
		<link>http://www.itil-blog.de/2006/08/26/white-paper-zu-sla-management/</link>
		<comments>http://www.itil-blog.de/2006/08/26/white-paper-zu-sla-management/#comments</comments>
		<pubDate>Sat, 26 Aug 2006 05:59:51 +0000</pubDate>
		<dc:creator>info</dc:creator>
				<category><![CDATA[SLA / OLA]]></category>
		<category><![CDATA[White Paper]]></category>

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		<description><![CDATA[Dieses White Paper bei ITWorld.com beschreibt Best Practices im Service Level Management und liefert Beispiele f&#252;r SLAs.

]]></description>
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		<title></title>
		<link>http://www.itil-blog.de/2006/04/20/der-schlessel-zu-qualitativ-hochwertigem-service-level-management/</link>
		<comments>http://www.itil-blog.de/2006/04/20/der-schlessel-zu-qualitativ-hochwertigem-service-level-management/#comments</comments>
		<pubDate>Thu, 20 Apr 2006 20:25:01 +0000</pubDate>
		<dc:creator>info</dc:creator>
				<category><![CDATA[ITSM]]></category>
		<category><![CDATA[SLA / OLA]]></category>
		<category><![CDATA[Service Level Management]]></category>

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		<description><![CDATA[Eine gute Abgrenzung der Service Level Management (SLM) Begriffe Service Level Agreements (SLA), Operational Level Agreements (OLA), Service Level Requirements (SLR), Underpinning Contracts (UC) und Service Katalog.


Technorati Tags: Operational Level Aggreement, Service Katalog, Service Level Agreement, Service Level Requirements, Underpinning Contract



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